We understand that things can come up. We value your time, and we hope you value ours too.

In the event that you need to cancel your appointment, please let us know at least 24 hours before your scheduled appointment.

Late cancellation entitles us to charge a late fee of 60% of the treatment price.

If you are delayed with your arrival, please remember that your service will end at the original time.

All late arrivals, more than 10 minutes, will need to be rescheduled and will incur a late cancellation fee of 60% of the treatment's original price.

Gift card purchased from our company can be used as a payment method for both services and products within 9 months from the date of purchase.

An outdated gift card is considered invalid and can therefore no longer be used as a payment method.

Please note that our salon has a no show policy which means that any no shows will be charged a late cancellation fee.

Our salon prices can sometimes vary. For accurate pricing, request a free consultation at the salon.

Existing customers with a no-show or cancellation history will be required to pay in advance for all bookings.

Payment for all services can be made with cash, Apple Pay, Google Pay, card payment with chip, contactless payment or with valid gift cards.

Customer information in our files is used to improve your service and send important messages and marketing communications.

We do not under any circumstances share this information with third parties.

We do not give refunds of any kind, but if a product is faulty we will replace it with a new equivalent product.

Faulty product refers to a product with a production error or expired date before the time of purchase.

If you are dissatisfied with your service, we are happy to work with you to fix it, but due to the nature of the service we do not offer refunds.

The safety of our staff and customers is our highest priority.

If you suffer from any contagious infection, we recommend that you reschedule your appointment until you feel better.

You may be asked to wear masks or to reschedule your appointment if we suspect you are ill.

This may result in a fee for late cancellation, which corresponds to 60% of the price of the treatment.

To guarantee the comfort of all our customers, we do not allow children in the salon during treatment.

Failure to comply with this policy will result in the appointment having to be rescheduled and may incur a late cancellation fee.

To ensure the comfort of all our customers, we do not allow pets in the salon.

Failure to comply with this policy will result in the appointment having to be rescheduled and may incur a late cancellation fee.

Our business has the right to refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately towards our staff or may pose a threat to our business.

A non-refundable booking fee is required in advance to secure bridal and bridesmaid makeup appointments.

The booking fee is deducted from the total price.

The fee for bridal makeup is €40, for bridesmaid makeup €20 per person, and for bridesmaid makeup including trial €35 per person.

The remaining balance must be paid no later than 7 days before the wedding day.

If full payment is not received on time, the booking may be cancelled and the booking fee forfeited.

Cancellations must be made at least 7 days before the wedding to avoid extra charges.

Cancellations made later will result in the loss of both the booking fee and the remaining payment.

A trial makeup session is usually scheduled 2–3 weeks before the wedding to test and customize the look.

This session is important to ensure you feel confident and satisfied on your big day.

Delays may affect makeup time.

Additional services (e.g., false eyelashes) are invoiced separately.

I reserve the right to cancel in case of illness or unforeseen circumstances, in which case all paid amounts will be refunded.

Registration is binding once the course fee is paid.

Your spot is secured upon receipt of payment.

Cancellations must be made at least 7 days before the course starts for a full refund.

No refunds will be given for cancellations later than 7 days before the course or for no-shows.

In case of illness, a valid medical certificate can be provided for rescheduling.

Group courses will only be held if at least 3 participants register.

If fewer participants sign up, the course may be cancelled or rescheduled, and a full refund will be issued.

Participants are responsible for any allergies or skin reactions from products used during the course.

We do not accept liability for personal injuries or accidents during the course unless caused by our actions.

Photos may be taken during the course for marketing purposes.

If you do not wish to be photographed, please inform us in advance.